Our Warranty Process and Details
While your Lamar Trailer is designed to provide many years of trouble-free use, sometimes accidents happen. Please follow the below steps to get your warranty issue taken are of and your trailer back in action!
Lamar Trailers, Inc. Warranty Claim Process
2.1.1) Warranty Claim Process
1.) Within 10 days after noticing a potential issue with your Lamar Trailers, Inc. trailer, return your trailer for inspection to your Lamar Trailers, Inc. authorized dealer where your original purchase was made.
2.) If your dealer isn’t capable of repairing the problem free of charge and you wish to file a warranty claim under this warranty, your local dealer must contact Lamar Trailers, Inc. within 15 days of discovering the original defect.
3.) Lamar Trailers, Inc. will acknowledge receipt to the dealer and the claimant.
4.) If needed, defective parts must be sent via prepaid shipping to Lamar Trailers, Inc. to verify and qualify the claimant for reimbursement and/or replacement under this limited warranty within 30 days of the approval date to qualify for reimbursement and/or replacement.
5.) Lamar Trailers, Inc. reserves the right to not pay unreasonable cost for replacement or repair of defects to a Lamar Trailers, Inc. trailer. At the discretion of Lamar Trailers, Inc. reasonable reimbursement or needed parts for any authorized work performed under the terms of this limited warranty may be established.
6.) Photos of the defective part(s) and/or trailer may have to accompany the warranty approval before payment can or will be made.
Lamar Trailers, Inc. Warranty Details
1.1.1) Manufacturer’s Warranty
Lamar Trailers, Inc. warrants that its product, to the original buyer, will be defect-free for a period of one year, providing that the following conditions are met and satisfied.
1.1.2) Warranty Covers
This warranty covers the primary frame of the trailer for a period of three years. Crossmembers, ramps, railings and any other non-wearing items are covered for a period of one year. Items subject to normal wear will not be replaced due to wear.
These normal wear items include but are not limited to: surface paint, flooring, bearings, hoses and brake linings.
Auxiliary parts such as calipers, jacks, tires, suspension, lights, brakes, wheels, hydraulic dump cylinders and controls are covered by the warranty of their respective manufacturer.
The only responsibility of Lamar Trailers, Inc. under this limited warranty shall be to repair and replace parts at the Lamar Trailers, Inc. factory, or at a a Lamar Trailers, Inc. authorized dealer. Warranty repairs performed at another location other than the Lamar Trailers, Inc. factory or authorized dealer are only allowed under this warranty with prior written approval by Lamar Trailers, Inc.
Unless applicable state law provides otherwise, all other liabilities or obligations, including incidental or consequential damages or contingent liabilities stemming out of the failure of any parts to operate properly are hereby excluded, including but not limited to any damages resulting from loss of use, inconvenience, loss of time, commercial loss, or any other type of damages both specific and general, foreseen or unforeseen.
No claimant will be reimbursed by Lamar Trailers, Inc. for any repair or adjustment of a Lamar Trailer without prior written approval by Lamar Trailers, Inc. Labor costs will be reimbursed to a reasonable extent for any repairs performed at a location other than the Lamar Trailers, Inc. production facilities.
1.1.4) Warranty Void
Lamar Trailers, Inc. is not responsible for damages caused by abuse, misapplication or negligence of a trailer or any of its individual component parts. Loads exceeding the gross vehicle load rating indicated on the product’s certificate plate will invalidate and void any and all warranties. Any repairs, alterations or modifications to Lamar Trailers Inc. products without the express written consent and prior knowledge of Lamar Trailers, Inc. will void manufacturers warranty.
1.1.5) Transportation Costs Excluded
Lamar Trailers, Inc. shall not be held responsible for any trailer transportation costs to and/or from your dealer, the Lamar Trailers, Inc. factory or an approved repair facility. These responsibilities lie with the trailer owner.
This warranty is expressly given in place of all other representations and warranties. Lamar Trailers, Inc. makes no representation or warranty of any kind or type, express or implied with respect to Lamar Trailers, Inc. whether as to merchantability, fitness of a particular purpose or any other matter. No party, including an authorized Lamar Trailers, Inc. dealer is authorized to make further or additional warranties on behalf of Lamar Trailers, Inc.
Lamar Trailers, Inc. makes no other implied or express warranties. There are no other warranties which extend beyond such stated.
1.1.7) Dealer Responsibilities
Responsibility for submitting any claim you wish to make to the manufacturer under this Limited Warranty lies with your authorized Lamar Trailers, Inc. dealer.